Nexthost Legal Department

General

Welcome to our Legal Department

Nexthost is committed to providing all of our customers with quality and fair service at all times. To achieve this, our customers must comply with the terms and conditions set out by Nexthost and any third-party vendors that we may utilise. We endeavour to ensure all of our customers can enjoy the same consistent, reliable, and fair service at all times. We will not tolerate any form of abuse. It is your responsibility to ensure that you understand and accept these conditions before utilising any of the services we offer.

Last Updated 16 January 2022


What is a Cookie?

A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to "remember" your actions or preferences over a specified time.

Why Do We Use Cookies?

We use cookies to see how individuals interact and use our website. The primary use of cookies is to offer a better user experience, but also to ensure better security. By using these "Cookies". We can remember information like language and other personal preferences, so you don't have to re-enter this information every time you visit our website.

What Cookies do we use?

Depending on the services you utilise, we use cookies to remember your language preferences, geographic location, and the I.P address you used when accessing our website. We use third-party vendors for analytics and reverse-proxying to ensure better security and speed.

Third-Party Cookies

We use third-party cookies and similar tracking technologies to help us understand how you use our website and services. Third-party cookies will depend on the services we provide. You can find more information regarding third-party vendors below.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually disable certain functionality or features of this website or our products. Therefore it is recommended that you do not disable cookies.

We have a zero-tolerance policy concerning abuse. Anyone found tampering, reverse engineering, or performing any form of malicious activity against our network will be dealt with appropriately. Penetration and load testing of any kind must be approved in writing first.

You are solely responsible for any service we offer you and must report any suspicious activity immediately. Any racist, pornographic or distasteful material found or reported to us will be destroyed. Illegal content will be reported to the appropriate authorities if requested. In other words, keep our network clean!

If you, or anyone using your account, violate any of our, or our third-party vendor's terms, we may suspend all services without notice until the matter has been resolved.

Our third-party vendors reserve the right to take legal action against you if you violate any of their policies. It is your responsibility to familiarise yourself with the conditions listed below before using any of the services we offer. If you are unsure, please ask us.

We scan every email we receive thoroughly for viruses and known patterns to ensure the validity of each email. Unfortunately, fraudsters will use legitimate servers and create new tactics daily. If you receive a single email, you can generally "mark it as junk". However, if you receive offensive material or are receiving a large amount of spam, please let us know and we will investigate further.

We use third party-vendors around the world as well as in South Africa to improve performance, gather analytics and offer a better overall experience to our customers. You must familiarise yourself with their Terms and Conditions before utilising any of our services.

We cannot be held responsible for any losses caused by their decision should you violate their policies in any way. If you're not sure, please contact us. Our third-party vendor's Terms and Conditions can be found here.


Cloudflare
xneelo
Digital Ocean
Microsoft
cPanel
CloudLinux
Imunify 360
Google Analytics

Abuse Reporting and Whitelisting

Nexthost takes abuse seriously. We will investigate each case regardless of whether you are one of our customers or receiving abuse from any of our services or customers. If we have Blacklisted your email, domain or IP address, you must ensure that the cause has been resolved before you request delisting, and we may request additional technical information from you.